Request Service
Send the service request form with a few lines about the equipment and what it is doing, or call (612) 712-8679. Requests are taken for furnaces, boilers, central air conditioners, heat pumps and ductless mini-splits.
Phone, Email and Calling Hours
Calls answered
| Mon–Fri | 7:00 am – 10:00 pm |
|---|---|
| Sat–Sun | 8:00 am – 9:00 pm |
Service Request Form
Fields marked with an asterisk are needed to send the form. The rest help the technician arrive with the right parts and a good idea of the problem.
Thank you. Your service request has been received.
Your request could not be sent. Please call us at (612) 712-8679.
Sending Photos of the Equipment
Photos are a real help, especially of the rating label on the furnace, boiler or outdoor unit, of any error code on the thermostat, and of anything leaking, scorched or rattling loose. Email them to contact@brynheatingac.com with your name and street in the subject line, so they can be matched to your request.
After the Request Is Sent
Requests are read during the hours the phone is answered. The reply comes by phone or by email, whichever you choose on the form, and may include a question or two about the equipment before a time is set. If the heat is out in winter, say so plainly in the description, and call as well if you can.
If you smell gas or a carbon monoxide alarm is sounding, do not wait for a reply: leave the building and call 911 and the gas utility from outside.
Getting the House Ready for the Visit
A few minutes of preparation saves time once the technician is there. Tick what you already have in hand, check the list, and print it if a paper copy by the furnace is easier.
Visit Checklist
Tick the items you have ready, then press “Check My List” to see what is left.
Questions About Sending a Request
What should I write in the description?
Describe what the equipment is doing rather than what you think is broken: “furnace runs for a minute, then shuts off,” “outdoor unit hums but the fan does not spin,” “water around the base of the boiler.” Add when it started and whether anything changed just before, such as a power outage or a new filter.
If you know the equipment’s age, brand or model, include it. If not, a photo of the label is just as good.
Can I attach photos to the form?
Photos travel by email rather than through the form. Send them to contact@brynheatingac.com with your name in the subject line, and they will be matched with your request.
Which contact method should I choose?
Choose the one you will notice first. If you choose phone, keep the phone nearby; if you choose email, check the address you typed, since a mistyped address means the reply cannot reach you.
Do I need to be home for the visit?
An adult should be there to let the technician in and show where the equipment is, unless other access has been arranged, as it often is for apartment buildings and commercial spaces.
Is Your Address in the Area?
Requests come in from Minneapolis neighborhoods and nearby cities such as St. Louis Park, Edina, Richfield, Golden Valley and Saint Paul. If you are unsure about an address, check the towns we cover and their ZIP codes, or send the request anyway and mention the city.